Waggware is committed to developing in-depth expertise and excellence in delivering the suite of Oracle Utilities solutions including Customer Care and Billing, Lodestar and Siebel.  As part of this committment Waggware will be attending and participating at Oracle Open World 2010 to be held in San Francisco, California from September 19 - 23rd. 

Join Waggware at the world's largest and most important conference for Oracle technologists, business users, and partners.  

For more information on Oracle Open World log onto their official website here.

For more information on Waggware's Customers Life Cycle Solutions for Utilities visit http://www.waggware.com/utilities/

Oracle Recognizes Waggware for Expertise in delivering, implementing and integrating Customer Care & Billing

BURLINGTON, Ontario, Canada ( July 27, 2010) – Waggware today announced it had achieved Gold level Partner Status in the Oracle Partner Network (OPN) Specialized program.  By achieving Gold level membership, Waggware is being recognized by Oracle for its commitment to establish in-depth expertise and excellence in delivering Oracle Utilities Customer Care and Billing.

Recently implemented by Enersource and Toronto Hydro, Oracle Utilities Customer Care and Billing handles every aspect of utility customer information-service connection, meter reads, rating, billing and more - while also undertaking associated functions like payment processing, collections, field service and meter management.  

A systems integrator with over 10 years of Customer Information Systems (CIS) experience, Waggware and its team of  70 consultants have successfully delivered over 200 CIS projects in both regulated and deregulated markets including Ontario, Alberta, Texas, Michigan, Pennsylvania, Ohio and Hawaii.  As a Gold Level Partner in OPN focused on Customer Care and Billing, Waggware introduces a new suite of services enabling a utility company to become more flexible and respond positively to customer demands while increasing operational efficiencies.  

“The introduction of smart grid technology into a utility’s service area opens up a whole new realm of possibilities to transform the customer experience.  Today, many utilities wrestle with extending the life of their legacy CIS by applying expensive customizations and workarounds to achieve efficiencies.  Oracle Utilities Customer Care and  Billing is a best of breed application, and we have chosen to support Oracle because of their strong commitment to transforming the way a Utility manages the customer experience. “-     Gary Wagstaffe, President & Founder, Waggware

For more information please visit http://www.waggware.com/utilities/

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners/

About Waggware

For over 10 years Waggware has specialized in Customer Information Systems for the Utility industry and has acquired a unique depth and breadth of knowledge and experience supporting CIS solutions. This specialization results in smooth engagements for our clients and fuels our ability to continually develop leading edge tools and methodologies.  With clients in both regulated and de-regulated markets we have the specialization, experience and innovation needed to optimize the meter to cash process and transform your customer relationships.
For more information on Waggware’s solutions and services please visit:  http://www.waggware.com/utilities/

Contact Information:

Scott Van Dam
Director of Marketing
Waggware
Phone:  905-331-7207 ext 228
Email:  scottv@waggware.com
    
 
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Waggware.com has been redesigned!  With our growing service portfolio and expanding capabilities the need to update, reorganize and freshen up was in order.  Our new look ensure's that our web presence clearly reflects the capabilities that Waggware has to offer the market place. 

Just in the last year we have significantly expanded our services portfolio to include:

• Our recognition as an Oracle Gold Partner
• Expanded CIS capabilities to include specialization in Oracle's Customer Care & Billing CIS
• New Managed Services including Bill Print, Mail and Production capabilities. 
  

Waggware's expanded portfolio of services is for Utilities that are looking to improve the Meter to Cash process and transform customer relationships. Next week (May 24 - 28) we are officially launching our new capabilities and branding it under Customer Life Cycle Solutions at the 2010 CS Week Conference in Nashville, Tennessee so look to this blog for other exciting updates and announcements to come.

Waggware is pleased to be a silver sponsor at CS Week 34 in Nashville, TN from May 25 - 28 the premier conference that aims to expand excellence in customer service.  

Plan to stop by booth number 702 to learn more about how Waggware has assisted some of North America's largest utilities achieve award winning CIS implementations and gain further insight into integration strategies that will allow your CIS to adapt new market and regulatory realities and improve operational efficiencies.

For more information on the EDIST Conference visit there website here at www.csweek.org